Privacy Policy

Your privacy matters. This policy explains how we collect, use, and protect your information on the BiCupid Platform.

Last Updated: May 12, 2026

Welcome to BiCupid.app. Your privacy and data security are our top priorities. This Privacy Policy explains how SuccessfulMatch.com, Inc. ("Company", "We", "Us", or "Our") collects, uses, shares, and protects your personal information when you use our website, mobile application, or any related services (collectively, the "BiCupid Platform").

By accessing or using the BiCupid Platform, you agree to the terms of this Privacy Policy and our binding contract conditions, including the Arbitration Agreement and Class Action Waiver outlined in Section 8.

1. Information We Collect

We collect information you provide directly, data generated automatically, and information from third-party sources to deliver a secure and personalized experience.

1.1 Information You Provide Directly

  • Account & Profile Data: Name, email address, phone number, date of birth, age, username, and password.
  • Billing Information: Credit/debit card numbers, billing addresses, and transaction histories handled via secure third-party payment processors.
  • Verification & Identity Data: Government-issued ID (driver's license/passport) and photos/videos provided specifically for our Photo Verification Program.
  • Niche & Sensitive Profile Characteristics: Gender, marital status, sexual orientation, relationship preferences, race/ethnicity, and religious or philosophical beliefs (voluntarily completed to enhance matchmaking capabilities).

1.2 Information Collected Automatically

  • Device & Log Metrics: IP address, device hardware models, operating systems, unique device identifiers, and mobile network configurations.
  • Tracking Technologies: Cookies, web beacons, and mobile identifiers to counter fraud, analyze traffic, and remember your session preferences.
  • Geo-location Data: Precise or general location metrics based on GPS coordinates or IP-derived zip codes (subject to device permissions).

2. How We Use Your Personal Data

We process your personal information utilizing advanced data analytics and secure processing infrastructures for the following core business goals:

  • Account Management: Creating, maintaining, and upgrading your member profiles.
  • Match Optimization: Delivering personalized search results, profile suggestions, and targeted content based on your browsing behavior and preferences.
  • Platform Security: Detecting and mitigating spam, fraudulent profiles, hacking attempts, or violations of our Service Agreement.
  • Communication Funnels: Sending administrative notices, security updates, customer support replies, and optional marketing newsletters.

3. Data Sharing and Disclosures

We do not sell your personal data in traditional contexts; however, we share info with trusted entities to optimize platform operations:

  • Affiliates & Corporate Networks: Shared across alternative dating properties owned by SuccessfulMatch.com to streamline user verification (e.g., cross-platform "verified badge" status) and cross-promote connections.
  • Operational Service Providers: Securely transmitted to cloud hosting providers, database management firms, payment gateways, and data analytics tools (like Google Analytics).
  • Advertising Networks: Disclosed to authorized ad companies to deliver contextualized, interest-based promotions (Users can opt-out at any time).
  • Legal & Government Mandates: Released only when legally compelled by subpoenas, court orders, or tax authorities to safeguard user safety or combat illicit platform activities.

4. Account Control: Deletion and Pausing

You retain absolute sovereignty over your profile visibility and personal records:

  • Pausing / Disabling Accounts: You can temporarily hide your profile from search streams via your settings dashboard. Logging back in instantly restores your data.
  • Full Account Deletion: Requesting complete profile deletion initiates an irrevocable purge of your data from our active user directories. Outstanding transactions are terminated immediately. Note: You have a 6-month grace window from the date of the request to contact support and revoke a deletion command.

5. Children's Privacy (COPPA Compliance)

The BiCupid Platform is exclusively engineered for adult use.

  • Strict Age Threshold: We do not knowingly collect records from or register individuals under the age of 20.
  • Reporting Requirements: If you suspect an individual under 20 has bypassed our security, immediately notify us at support@bicupid.app for priority account termination and file deletion.

6. U.S. State-Specific Privacy Rights

Residents of California (CCPA/CPRA), Colorado (CPA), Connecticut (CDPA), Nevada, Utah (UCPA), Virginia (VCDPA), Oregon (OCPA), and Texas (TDPSA) possess explicit statutory privacy rights:

  • Right to Know & Access: Request full itemized disclosure of the categories of personal and sensitive data collected.
  • Right to Delete & Correct: Force rectification of inaccurate records or permanent erasure of non-essential account profiles.
  • Right to Opt-Out: Stop the sale or sharing of data for cross-context behavioral or targeted advertising using our dedicated link or via automated universal Opt-Out Preference Signals (e.g., Global Privacy Control).

7. International User Protection (GDPR / UK GDPR)

For Data Subjects residing in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and Switzerland:

  • Cross-Border Transfers: Your data is safely routed and processed within secure server nodes based in the United States under standard contractual safeguard protocols.
  • Legal Basis for Processing: We process data based on contractual necessity (to deliver your matches) or clear explicit consent (for processing sensitive characteristics).
  • Regulatory Recourse: You hold the unconstrained right to lodge automated grievances with your regional Data Protection Authority (DPA) or use our dedicated privacy representative, Prighter Group.

8. Governing Law, Arbitration, and Class Action Waiver

  • Delaware Jurisdiction: This Privacy Policy is strictly governed by the substantive choice-of-law framework of the State of Delaware.
  • Mandatory Binding Arbitration: All legal disagreements or policy disputes shall be exclusively handled through binding individual arbitration administered by JAMS in San Francisco, California, presided over by a retired judicial officer.
  • Class Action Waiver: You explicitly waive any constitutional right to trial by jury or to join class-action legal proceedings against SuccessfulMatch.com, Inc.

9. Contact Us & Data Rights Requests

If you have any questions about this Privacy Policy, your data rights, or wish to submit a formal request, please Contact us or reach out via our official channels:

Corporate Address: SuccessfulMatch.com, Inc., 1875 South Grant Street, Suite 760, San Mateo, CA 94402.
International Support: European and British users may seamlessly invoke data rights via our external privacy compliance representative platform at Prighter.
Email: