Browse by Category
Account & Profile
Login issues, profile updates, username settings, account deletion, and privacy controls.
Refund Policy
Refund and billing policy including subscription management, cancellation, and consumer protection rights.
Membership & Billing
Subscription plans, billing, payment methods, auto-renewal, and cancellation.
Messaging & Connections
Private messages, chat controls, interaction settings, and communication features.
Photos & Verification
Photo uploads, private albums, identity verification, and visibility settings.
Search & Discover
Matching tools, filters, discovery settings, and connection preferences.
Safety & Privacy
Reporting tools, blocking features, scam prevention, and account security.
Community Guidelines
Community standards, respectful communication, and platform behavior rules.
Advanced Features
Additional settings, performance options, and advanced account controls.
Top Frequently Asked Questions
Q: Is my verification photo or video visible on my public profile?
A: No. Your face verification video or selfie data is strictly confidential and cannot be viewed or accessed by any other member. To accommodate absolute privacy, you can verify your identity by placing your clear face photos in your Private Album rather than your public gallery.
Q: What is the difference between "Flame" and "Discover"?
A: Flame offers a streamlined, visual matching mechanism allowing you to quickly like or skip curated profiles based on photos. Discover grants access to granular search filters, allowing you to perform unlimited searches by selecting the specific traits, location distance ranges, and lifestyle preferences of your ideal match.
Q: How do the Video Call and Chat features operate?
A: Open any conversation window under your Chats dashboard and click the camera icon to initiate a real-time Video Call. Additionally, the Unsend Message feature enables you to delete a sent text or photo within 5 minutes without requiring approval. Premium members may also utilize the Pin Message tool to secure favorite conversations at the top of their list.
Q: Can I add notes about a profile that are hidden from others?
A: Yes. Our platform incorporates a Private Note feature. This allows you to append personal reminders, chat impressions, or confidential context to any member's profile. These notes are exclusively visible to you and remain entirely hidden from the profile owner.
Q: How will premium subscription charges appear on my billing statement?
A: To respect your everyday discretion, transactions are processed securely. Credit or debit card charges typically display as SuccessfulMatch, Google Pay options appear as BiCupid, and secure clearings via CCBill present as CCBill.com *SuccessMatch. Due to banking infrastructure updates, PayPal is no longer supported.
Q: How do I disable subscription auto-renewals or request a profile deletion?
A: To deactivate auto-billing, navigate to Settings under your main profile icon, select Subscriptions, and cancel the renewal. For profile deletions, go to My Account under the Settings panel. If you register or subscribe through Apple App Store or Google Play, remember that you must cancel the billing sequence directly inside your device subscriptions dashboard to stop recurring charges.
Need Additional Help?
If your technical issue, waiting list query, or Chairman tier concierge configuration requires direct assistance, please forward a detailed report along with a fullscreen screenshot to our primary support portal:
- Helpdesk Navigation: Contact Support Form
- Direct Customer Support Email: support@bicupid.app
- Refund and Premium Account Helpline: 1-416-628-1072 / 1-888-702-1274