A Feature Is Missing or Unavailable
- Update the app or refresh the browser.
- Confirm you are signed into the expected account.
- Review any eligibility or subscription message shown on screen.
- Check whether the feature is available for the current device and region.
This guide does not promise that a named feature is available to every account.
Camera, Microphone and Notifications
Grant a permission only when you understand why it is needed. Review permissions in the device or browser settings, then restart the app if a change is not recognized. Disable permissions you no longer want to provide.
Privacy and Visibility Settings
Read the explanation displayed next to each control before enabling it. Hiding a profile, limiting discovery, blocking a member and restricting media access may have different effects.
Private Media and Sharing Controls
Use the current account interface to grant or revoke access. Remember that technical controls cannot guarantee a recipient will not capture content. Avoid sharing material that could cause harm if retained.
Basic Troubleshooting Sequence
- Record the exact error message without including private information.
- Check connectivity and available device storage.
- Update and restart the app or browser.
- Try the official web or app route on another trusted device.
- Use the destination platform’s current support option if the issue persists.