When Messages Are Not Working
- Confirm that the device has a stable connection.
- Update the app or refresh the browser session.
- Check notification, camera and microphone permissions only when the feature needs them.
- Review the live screen for any account, feature or subscription requirement.
Features and permissions may vary by version, device and account.
Protect Your Conversations
Keep early conversations within the platform, limit personal details and avoid sharing your home address, workplace, passwords or verification codes. Think carefully before sending intimate media because recipients can potentially save or capture content.
Block or Report a Contact
If a person is threatening, deceptive or repeatedly ignores boundaries, stop replying and use the current block or report control visible in the profile or conversation. Preserve relevant records if you may need to report fraud or harassment elsewhere.
Common Scam Signals in Chat
Warning signs include urgent requests for money, gift cards or cryptocurrency; pressure to move off-platform immediately; repeated excuses not to meet; requests to receive or transfer funds; and demands for passwords or codes.
See the online dating safety guide for further steps.