1. Account Basics & Verification

How Do I Complete Account Verification Safely?

Account verification means confirming your identity by submitting a secure 3-to-8 second selfie video. Verified profiles demonstrate authenticity within our inclusive community. If you prefer absolute structural privacy and do not want your face displayed publicly, you can upload your face verification asset directly to your Private Album. This fulfills our safety protocols while giving you full control over who views your imagery.

Why Was My Verification Unsuccessful?

• Mismatched Assets: Ensure the face in your selfie video corresponds perfectly with your uploaded profile photos.
• Environmental Lighting: Position your face clearly inside the on-screen circle under ample, natural light. Avoid heavily colored or flashing environments if you are photosensitive.
• Camera Permissions: Ensure your mobile app or web browser has explicit technical permission to access your local camera hardware.
• Photo Deletion: Your verification status will be automatically canceled if you delete all public photos from your gallery.

How Do I Change My Account Age?

To rectify an entry error regarding your age, you must submit a brief selfie video holding a physical note displaying: our platform name (BiCupid App), your registered login email, and the current date. Our system administrators will update the database records upon structural review.

How Do I Sign Out Safely?

Hover over your primary photo icon in the upper right navigation area and select Sign Out. If you are browsing from a shared or public computer setup, we strictly advise clearing your browser cookies and active cache memory to safeguard your personal space.

2. Credentials & Profile Modifications

How Do I Change My Username, Email, or Password?

• Username Upgrades: Changing your profile username is an exclusive capability reserved for active Premium Members. To adjust it, click your profile avatar, tap the pencil edit icon next to your current name, and submit modifications.
• Email & Passwords: For essential credential updates, navigate directly to SETTINGS → My Account using the main control panel to complete adjustments.

Why Did My Profile Photo Status Revert to "Pending"?

Whenever you alter an existing text caption, add new descriptions, or reset your primary display photo, the security system automatically routes the affected asset back into our manual moderation queue for compliance review.

Optimizing Your Primary Photo (The Do's & Don'ts)

Your primary photo determines your visibility across internal search indices. Follow these official criteria:

• DO: Use a recent individual portrait shot taken within the last 6 months; crop out unnecessary border white space; look directly into the camera and smile.
• DON'T: Wear sunglasses or heavy hats that obscure facial alignment; upload blurry, dark, or red-eye compromised images; display excessive skin or racy imagery; or utilize copyrighted celebrity properties.

3. Access Recovery & Account Retention

Resolving Login Failures

If our system returns an invalid combination alert, manually check for unwanted trailing spaces, capitalization errors, or keyboard typos. If you suspect your profile has been mistakenly restricted, held, or suspended due to safety screening filters, contact our specialized operations desk immediately so we can investigate your case.

Forgot Your Password?

Select the Forgot Password prompt at the login interface, input your registered email address, and check your primary inbox along with your spam folders. The automated system link will expire precisely 24 hours after generation for security compliance.

Profile Deactivation vs. Permanent Deletion

Navigate to SETTINGS → My Account and follow the prompts to deactivate or delete your record:

• Deactivation & Grace Period: Utilizing our deactivation feature removes your presence from search results. Logging back into your account within 6 months will automatically reactivate your profile features and historical match records.
• Permanent Erasure: If you do not execute a valid login within the 6-month window, your profile details are permanently purged from our database architectures, excluding common community posts or public success stories.

4. Tiered Feature Comparison Matrix

Review the operational capacities assigned to standard and premium tiers to maximize your bisexual dating journey:

Need Additional Technical Assistance?

If your account access issues require direct engineering escalation, please forward your account context along with a full desktop screenshot to our customer care team:

• Web Account Portal: Contact Help Desk Form
• Direct Support Infrastructure Email: support@bicupid.app
• Billing & Premium Assistance Hotlines: 1-416-628-1072 / 1-888-702-1274