1. Premium Subscription Cancellation & Auto-Renewal

To ensure uninterrupted access to our advanced matching parameters, real-time video calls, and comprehensive communication filters, your premium membership automatically renews for the identical package duration and price rate until you actively submit a cancellation request. You possess the absolute structural right to cancel your premium subscription package at any given time without incurring penalties or secondary obligations.

How to Disable Subscription Auto-Billing Based on Your Payment Gateway:

A. Direct Credit Card & Check/Debit Card Transactions

• Log into your account credentials via the web browser.
• Navigate to the upper-right corner and select SETTINGS located beneath your primary photo avatar.
• Click on Subscriptions within the left-hand operational sidebar.
• Locate the auto-renewal prompt link, select the CONTINUE MANAGEMENT protocol, and confirm to halt subsequent automated clearing cycles.

B. Apple iOS Subscriptions (iPhone / iPad Hardware)

• Launch the primary Settings application on your mobile device.
• Tap on your Apple ID Name module at the top of the device interface.
• Select the Subscriptions management folder.
• Locate the active BiCupid entry and select Cancel Subscription. If the cancel prompt is absent or an expiration notification appears in red text, the recurring cycle has been successfully deactivated.

C. Google Play Store Android Transactions

Similar to iOS ecosystem rules, if you completed your transaction through Google Play, you must execute the cancellation sequence directly inside your Google Play Account settings panel. Removing your profile or deleting our application from your smartphone device will NOT stop the third-party billing software from generating recurring charges.

2. Refund Request Evaluations & Timeframes

For full or prorated refund inquiries within a reasonable timeframe, or to execute manual transitions regarding your active VIP membership package, please connect directly with our customer care infrastructure. Under standard system operating protocols, our administrative support team reviews and addresses all specialized cancellation and refund requests within one business day.

Please note that we maintain a strict No Pausing Policy. At present, our systems do not support freezing or pausing a premium membership for future usage. If you wish to take a temporary break from matchmaking, you must cancel the active subscription auto-renewal sequence via the Subscriptions page to prevent subsequent charges.

3. Fraudulent Transactions & Chargeback Disclaimers

Filing a financial dispute or initiating an unauthorized bank chargeback against a completely legitimate, authorized platform transaction is often illegal, punishable, and fraudulent. Financial institutions levy severe regulatory fines against merchant businesses when chargebacks are falsely claimed.

Consequently, any member executing an invalid dispute claim without contacting our team first will have their personal identity details appended to a comprehensive industry payment blacklist. This enforcement action permanently restricts your ability to perform transactions on affiliate networks, down-grades internal safety scores, and potentially compromises your consumer credit rating.

4. Financial Statement Identifiers

To maintain your strict personal discretion, transaction headers on banking records avoid explicit matchmaker indexing. Charges present under the following masked identifiers:

Need to Submit a Refund Request or Billing Query?

Before reaching out to your card issuer or banking institution, please coordinate directly with our secure refund operations helpdesk for an expedited resolution:

• Web Contact Portal: Contact Help Desk Form
• Direct Customer Billing Support Email: support@bicupid.app
• Toll-Free Account Helplines: 1-416-628-1072 / 1-888-702-1274